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How to Publish an xAPI Course
PlayerLync supports tracking and reporting for Tin Can (xAPI) courses within Team Manager. To publish an xA...
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How To - RemoteLync
Video Transcoder tab This is where you would queue up your cutups to be transcoded Once you have decided ...
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URL parameters for PDF to PDF and PDF to Video Linking
There are 4 URL Parameters that can be used: plFile plVideo plStart plAutoClose Two examples of how to bu...
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Making PDF text searchable for PlayerLync
PDF Settings: Making text searchable (iOS/Web) Make sure the PDF is being exported from Microsoft Word with...
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SSH Key Pair Generation for SFTP
SSH KEY GENERATION FOR SFTP SSH key authentication provides a way to securely connect to the PlayerLync SFT...
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Receiving Content FAQs
RECEIVING CONTENT FAQs WHAT IS CONTENT? PlayerLync considers any files that are being published to Members...
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Adobe Captivate Best Practices
ADOBE CAPTIVATE BEST PRACTICES To ensure the best experience for your Adobe Captivate eLearning courses, Pl...
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How to allow admin access to another org
There may be cases where you need the ability for a member to have admin privileges within the Admin Portal...
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PlayerLync Supported Languages
PlayerLync supports a hand-full of common language translations for menus and functions within the PlayerLy...
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How to give Primary Org access to a member in a sub org without moving them
1) Select a member in the Admin Portal > Members tab 2) Click Move on the top right 3) Select the secon...
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How to improve content search
To improve the search feature, try using tags on your content to allow for more searchable keywords. You ca...
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How to troubleshoot file upload speeds
Make sure you're using Chrome and that it's fully updated. You can verify/update if needed by selecting the...
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Reset PlayerLync password with Forgot Password feature
In order to use the Forgot Password feature you will need to have a valid email address attached to you...
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Enabling Incomplete Entries for a Classic Form
Classic Forms To turn on Incomplete Entries for a Classic style form: Edit the form in the Builder Tab Ma...
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Classic Digital Forms not auto filling the Employee Name and Location Fields
Troubleshooting Form Tracking Fields Confirm the Location and Employee Name fields are correctly assigne...
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How to create videos with closed captions
PlayerLync supports the ability to add Closed Captioning / Subtitles to videos. This feature is supported a...
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Server-Side Bandwidth Throttling
What is Bandwidth Throttling? Bandwidth Throttling is a mechanism that limits the amount of bandwidth that ...
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Why can't I see certain tabs in the Admin Portal / Team Manager?
Checking Member Settings First you'll want to check to make sure your member has sufficient administrative...
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Bulk changes to Members, Devices, Groups or Orgs
If you require a mass change to be made to all of your Members, Devices, Groups, or Orgs please contact Pla...
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You receive the message: "You must connect to the server for the first login"
Symptom: When trying to login to the app you get a message that says "You must connect to the server for th...
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How to enable the Employee Directory for End Users
Within the Team Manager Settings you can control what is visible to the employees assigned to the "End User...
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How to Change an Employee's Start Date
An employee's start date is used as a way to assign dynamic due dates to a piece of the learning curriculum...
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Embedding videos in Digital Forms
When embedding videos into a Digital Form it is a best practice to compress the video first. When building ...
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Landing Pages
Landing Pages are the first page you start on when logging into the PlayerLync Web App. Landing Pages can b...
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How to change Section Headers (Row/Column titles)
1) In the Admin Portal go to Settings > Languages 2) Click the arrow next to the Language you’d like to u...
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Displaying Course in dropdown when creating a new course
Courses The most common reason a course does not show in the drop-down field when adding a course is becau...
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Video Compression/Transcode Requirements
When a video file is published in the Admin Portal, it does not get automatically set for compression. Ther...
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xAPI - Output settings and quick fixes
Three common issues when creating xAPI courses HTML5 output has to be checked Do NOT check Mobile Player ...
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How to reset tracking data
You can clear a tracking column or an entire tracking group of its tracking data by deleting it and then re...
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xAPI Tips and Tricks
Supported Formats and Devices xAPI AuthoringSoftware PlayerLync for iOS PlayerLync forAndroid Player...
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